Delight our customers by providing support including installation,Preventive Maintenance, Technical Service Bulletins and repair by documenting,following-up, and closing calls as per Abbott Diagnostics quality system
Partner cross-functionally and internally while maintaining positiverelationships and ensure issues are resolved efficiently and satisfactorilywhile exceeding customer needs
Successfully achieve the established business metrics including servicesales, cost of service and key performance indicators for assignedcustomers/accounts
Champion utilization of remote support tools to proactively improveinstrument up time
Proactively improve expertise through continuous learning andcertifications
Requirement
Bachelor’s degreeor equivalent relevant experience required.
Bachelors/EngineeringDegree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred.
Practicalexperience of interfacing with customers preferred.
Basic English skills are preferred(written and oral). Proficiency in local language required.
Scopeof responsibility includes representing Abbott Diagnostics to assignedcustomers in a professional, forthright and ethical manner. Theposition reports to a Service
Managerand is accountable for achieving individual and supporting team goals.